10 Tips for Finding the Perfect Corporate Travel Planner
The key to avoiding the aggravation that comes from travel planning, as well as enjoying the cost-savings and even gaining a few perks along the way is simple. All you have to do is choose a corporate travel agent who:
1. Is well connected in the industry.
It’s true that “it’s not what you know, but who you know” is as important in corporate travel planning as it is in the entertainment industry. You never know when that one special connection will come through for a CEO, guest or employee. Your corporate travel planner should give you firsthand insight into vendors and accommodations.
2. Understands and knows value when he sees it.
From last minute travel arrangements to leisure trips, the price for travel fluctuates by the hour. An experienced travel planner knows value, knows when to wait and when to snatch up a reservation pronto.
3. Can project manage, coordinating and rearranging the most minuscule details without losing his mind or dropping the ball
Whether one person or a group is traveling, the devil is in the details. Work with a travel agent who is a proven multi-tasker. One who can reserve 15 airline seats together, 15 hotel rooms on the same floor, etc. without overlooking any minute detail. Group travel planners worth their salt are hard to come by.
4. Thinks clearly and rationally in the midst of “crazy”.
Weather, blackouts, national emergencies, a meeting running late and a multitude of other circumstances can impact travel plans. Even in the craziest of travel nightmares, the perfect corporate travel planner keeps his wits and has workable solutions up his sleeve.
5. Respects your privacy, keeping your info safe and secure.
Think about it. Your corporate travel agent has access to a vast amount of private data, and should have the latest security tools in place to protect it.
6. Is capable of developing, implementing and sticking to a corporate travel policy.
If you have a corporate travel policy in place, you want an agent who takes the time to understand and follow it. If no such policy exists, one can be developed. The benefits of having a policy include evaluating your company’s budget and needs and avoiding needlessly high travel costs. Not to mention the little perks only a travel planner can deliver.
7. Can handle big and small accounts.
Small companies don’t want to feel ignored. Large companies need the assurance that their travel planner can handle the volume. The best agencies can do both seamlessly.
8. Has a personal touch but is backed by a powerful agency.
When there’s talk of airlines charging passengers to use the toilet, it’s a clear indication that the idea of service is dying. Some feel it’s been dead a while now. A corporate travel planner brings humanity back to travel. No, the customer service rep on the other line may not care that you’ve missed a flight, but your personal travel planner sure will. And when they’re backed by a robust agency (like Tzell), they can make things happen!
9. Is willing to develop (and maintain) relationships.
Planning corporate travel is personal. Work with an agent who cares enough to keep track of personal preferences. One who promises to be there when you need it, no matter what time it is. One who answers calls and acts quickly. One who’s smart enough not to burn bridges, knowing the impact it has on clients. One who invests in building relationships with key sources, which prove valuable to you.
10. Cares about people.
This one goes without saying (hopefully).